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Quality Improvement in Community Pharmacy

shutterstock_101371486In 2013, NHS Education for Scotland (NES) provided funding to explore the generalisability of the TRiaDS framework to community pharmacy in Scotland, to increase the scope of the community pharmacist role including consultation, advising and care planning.

The first stage of the TRiaDS Pharmacy process was to systematically identify and prioritise topics for community pharmacy practice improvement and guideline development in Scotland. A modified Delphi study was conducted for the purpose. This prioritisation process was successful in identifying areas of professional practice which would benefit from improvement [1] .

Based on these findings a qualitative Theoretical Domain Framework (TDF) interviews study was conducted. Interviews were conducted with community pharmacists and other pharmacy personnel (n=30) who are involved with the sale and supply of over-the-counter (OTC) medicines in Scotland. The purpose of these interviews was to identify the key determinants to eliciting information during OTC medicine consultations. Full data analysis is now complete and the findings of this study will be published in 2016.

The findings of this qualitative study have contributed to the development of a theoretically informed questionnaire-based survey to all community pharmacies in Scotland. The aim of the survey is to:

  • explore current practice in a national sample of community pharmacists
  • explore specific beliefs towards the behaviour of interest (gathering information)

The questionnaire was piloted with pharmacists with community pharmacy experience to assess wording, acceptability and length and distributed to all community pharmacies across Scotland in January 2016. Full results are anticipated in summer 2016.

Dissemination event 22 June 2016 – Responding to the Which? Report

A dissemination event was held on Wednesday, 22 June 2016 at the Royal College of Physicians of Edinburgh, 9 Queen Street, Edinburgh, EH2 1JQ. The purpose of the event was to:

  • disseminate the results of the TRiaDS Pharmacy research programme since the publication of the last Which? report; and
  • seek consensus amongst pharmacy organisations regarding the way forward to achieve effective and sustainable practice improvement.

Please see Responding to the Which? Report for further information about this event.

Publications and Presentations

  1. Newlands, R. S., Power, A., Young, L. and Watson, M. (2017), Quality improvement of community pharmacy services: a prioritisation exercise. Int J Pharm Pract. doi:10.1111/ijpp.12354